Refund policy

Go Noiseless — Refund & Return Policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, and in the same condition in which you received it, including its original packaging. You’ll also need your receipt or proof of purchase.

For hygiene reasons, earplugs that have been opened, worn, or used cannot be returned or exchanged, unless the product arrived damaged, defective, or incorrect.

To request a return, contact us at support@gonoiseless.com before sending anything back. If your return is accepted, we will provide instructions on how and where to send your return. Items returned without prior authorization will not be accepted.

Please do not send products back to the address shown on the original shipping package without contacting us first, as this may not be the correct return location.

You can contact us with any return questions at support@gonoiseless.com.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

We may request photographs or other information to help us verify damaged, defective, or incorrect products.

Exceptions / Non-Returnable Items

For health and hygiene reasons, opened or used earplugs are not eligible for return or exchange unless they are defective, damaged, or you received the wrong item.

Gift cards, if offered, are also non-returnable.

Please contact us at support@gonoiseless.com if you have questions about whether your item is eligible for return.

Exchanges

If you would like a different eligible item, please contact us. Depending on the circumstances, the quickest option may be to return the eligible item and place a new order after the return has been approved.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, applicable consumer laws may provide you with a 14-day right to cancel or return your order.

Any statutory consumer rights that apply to your purchase are not affected by this policy. Certain exceptions may apply to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, where permitted by applicable law.

Refunds

We will notify you after we receive and inspect an eligible return and let you know whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method. Please allow up to 10 business days for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@gonoiseless.com.